Refund policy

Our Fair & Secure Refund & Return Policy

We believe in being fair to both our valued customers and our team. That’s why we offer a structured return and refund process that protects you and helps us avoid fraud.

Eligibility for Returns & Refunds

We accept return or refund requests within 15 days of delivery, but only under the following conditions:

  • The item is damaged, defective, or significantly different from the description.
  • You contact us first and provide photo or video proof within 15 days of delivery.
  • The item is unused, in original packaging, and eligible for return.

Please note: Simply changing your mind, ordering by mistake, or disliking an item does not qualify for a refund.


To protect our business and community:

  • Refunds without return are not allowed unless proof of damage is submitted and approved.
  • Chargebacks filed before contacting us will result in account review and may void eligibility for future purchases.
  • We reserve the right to decline refund requests if abuse or fraud is suspected (e.g., repeated refund attempts, mismatched claims, etc.).

Our policy is submitted during disputes, so what’s written here matters. Please review carefully.

Returns Process

If approved:

  • You’ll be provided a return address.
  • Returns must be shipped back within 5 business days of approval.
  • Once we receive and inspect the return, refunds are issued within 5–7 business days.

Return shipping is covered only for damaged or incorrect items.

Proof Required for Every Claim

To ensure fairness, all refund and return requests must include:

  • Order number
  • Clear photo or video evidence of the issue
  • Screenshot of the tracking info (if lost/delayed)
Non-Refundable / Non-Returnable Items

We do not accept returns or refunds for:

  • Final sale or clearance items
  • Used, worn, or washed items
  • Orders marked as "delivered" by the courier to the correct shipping address on file, even if the customer claims non-receipt. Once a package is confirmed delivered by the courier, we are unable to take responsibility for lost or stolen items.
  • Items claimed as damaged without photo/video proof
Why This Policy Exists

Some experienced buyers take advantage of refund systems, keeping the product and requesting a refund for their money. We’ve updated our policy to protect honest customers and our business.

This policy also helps us win disputes during chargeback investigations, because banks refer to the terms you agreed to at checkout.

Need Help? We're Still Human.

We’re always happy to support real concerns. Please reach out to us at  support@mypurenutra.com, and we’ll do our best to find a fair solution.